EXPRESS MAINTENANCE
Service facilities at Hino Dealers to speed up service execution in less than one hour while maintaining quality, ensuring vehicles operate optimally.
SERVICE CAR
One of our commitments to Hino customers is by providing Hino Service Cars at all Hino 3S Dealer networks. We aim to serve Hino customers anytime, anywhere, as distance and location issues can be resolved with Service Cars.
EMERGENCY SUPPORT CUSTOMER ON WEEKEND
Emergency services available 7 days a week, at 15 main road points across Java and North Sumatra. No worries about vehicle problems during weekends.
HINO Customer Care Centre
One of the services from the Service Division to support HINO sales is the establishment of HINO Customer Care Centre (HC3). HC3 serves as support for customers by collecting information as references for product improvement, after-sales services in terms of service and spare parts, with the ultimate goal of customer satisfaction.
Hotline Centre (Toll-free Call Centre)
This service aims to provide customers with information about 3S (Sales, Service, and Spare Parts) and technical guidance. Hotline Service Operator Hours:
Hino Call Center Operating Hours: 08.00 - 21.00 WIB – Daily
Hotline : 0800 100 44 66
SMS, WhatsApp & Telegram : 0815 1900 1900
Outside Operator Hours: Calls are recorded by the Computer System.
Operator Network (Indosat Group): 0815 1900 1900
National Service Contract
A national service contract between the customer, HMSI, and HINO Dealers as executors. Suitable for customers without their own workshops and mechanics.
Benefits for Customers
- Parts discounts across all HINO dealers
- Fixed service charges (National Service Contract)
- No cash payments required
- Mandatory dealer stock to speed up supply time
Service Contract
1. Service at HINO Dealer
Facilitates customers in carrying out periodic maintenance, repairs & overhauls to maintain vehicle performance and reduce costs.
Customer Benefits
- Fixed service charges
- Hino Genuine Parts
- Fixed spare parts discounts
- Service warranty
- Competitive price & predictable costs
- Free technical consultation
2. Service at Customer Location
a. Service On Call
HINO mechanics come to the customer's location based on their needs for repair & overhaul work.
b. Service On Site
HINO mechanics stay at the customer's site for a certain period + consignment.
FSP
FSP stands for "Free Service Program", which is free periodic maintenance for up to 2 years after customers purchase (receive) a new Hino vehicle from an Authorized Hino Dealer.
Periodic Service
Periodic service or routine maintenance carried out on your Hino vehicle according to the maintenance manual, ensuring the vehicle remains safe, healthy, and well-maintained.
Benefits of FSP
- Get free inspection and periodic maintenance at authorized Hino dealers.
- Maintain vehicle performance on the road according to standards.
- Detect quality or technical issues early to prevent breakdowns and maximize uptime.
- Increase resale value with recorded maintenance history in the Warranty and Service Booklet.
*) Notes
- For Hino Type FM Dump, application through Dealer is required with a copy of STNK (On The Road process).
- For Hino 700 Series, applies only to certain types.
- Valid only at authorized Hino 3S dealers/outlets.
- Terms and conditions apply.
AFTER FREE SERVICE PROGRAM
Is there another service program after FSP ends?
Yes, we continue the 2-year free service program with a Service Contract Program to make it easier for customers to maintain their Hino vehicles.
What is the Service Contract Program?
A cooperation agreement for Hino vehicle maintenance between the owner and Hino dealer workshops for a certain period.
BENEFITS OF THE SERVICE CONTRACT PROGRAM
- Cheaper than regular service prices.
- Fixed prices during the contract period.
- Well-recorded service history, increasing resale value.
- Standard Hino service quality with warranty.
- Priority service at official Hino workshops.