At the GIIAS 2025 event held at ICE BSD City, Hino held a Panel Discussion with the theme ‘Hino's Total Digital Support Services: Convenience, Speed, and Comfort for Customers’. The discussion featured two speakers: Karen Benita, Head of Dealer Development & Telematics Division, and Al Malik Masahiko Otsuka Mahpud, Field and Technical Director of PT Primajasa Perdana Raya Utama. This discussion served as a platform for Hino to demonstrate its tangible contributions to advancing the transportation industry through digital innovations that support business efficiency and customer comfort. Currently, Hino has two flagship digital platforms, My Hino and Hino Connect, which are now more easily accessible and comprehensive for customers.

My Hino: All Services in One Application

The My Hino application now comes with more complete and user-friendly features. From service bookings, vehicle maintenance history, to spare parts information, everything can now be accessed with just a few clicks on the customer's smartphone. Not only that, the auto-register vehicle feature, product catalogue, and digital owner's manual also make it easier for customers to manage their fleet.

“With My Hino, customers no longer have to go through the hassle of searching for information or booking services. All Hino services are now at your fingertips,” said Karen Benita, Dealer Development & Telematic Division Head.

Hino Connect: More Efficient and Safer Fleet Control

Meanwhile, Hino Connect is a leading telematics system that allows business owners to monitor fleet performance, from vehicle location, fuel consumption, driver behaviour, to periodic maintenance reminders. Additional features such as Point of Interest, Multi-Layer ID, and API Integration with the customer's internal systems further demonstrate that Hino Connect is designed to address the needs of both large and small fleets with smart and adaptive solutions. The latest Driver Mobile Apps feature was also launched at this year's GIIAS. This app allows drivers to verify their identity, record driving performance, and connect directly to the company's management system. 

Karen Benita, Dealer Development & Telematic Division Head, said, "Through Hino Connect Driver, companies can find out who is driving each unit, monitor driving habits, and analyse the performance data of each driver. This certainly has a direct impact on operational efficiency, accident risk reduction, and more timely vehicle maintenance."

Meanwhile, PT Primajasa Perdanarayautama, one of Indonesia’s largest and most trusted bus companies, is known for its commitment to providing high-standard transportation services for Intercity Interprovincial (AKAP), Intercity Intraprovincial (AKDP), Interprovincial Pickup (AJAP), Tourism, and Logistics. With a modern fleet, punctual departure schedules, and a commitment to service excellence in serving customers, Primajasa is able to meet the mobility needs of the public travelling to and from major cities on the island of Java. The ongoing collaboration with Hino not only strengthens their fleet from a technical and reliability perspective but also symbolises a synergy that prioritises customer safety and comfort.  

The presence of the Hino Connect feature is an added value for PT Primajasa Perdanarayautama in managing its fleet. This bus company utilises vehicle monitoring features, including fleet location, driver behaviour, and periodic service reminders, all of which help maintain operational punctuality.

“Through the integration solution with Hino Apps, we can improve efficiency, reduce operational costs, and ensure safety and comfort for passengers,” said Al Malik Masahiko Otsuka Mahpud, Field and Technical Director of PT Primajasa Perdanarayautama.