PT Hino Motors Sales Indonesia (HMSI) once again reaffirmed its commitment as a trusted business partner by introducing various Total Support service innovations at the Gaikindo Indonesia International Auto Show (GIIAS) 2025 exhibition at ICE BSD, Tangerang. Under the theme “Hino for Indonesia – Together Towards the Future,” Hino not only showcased four flagship vehicles at its booth—the Hino 300 – 136 MDLR and 136 HDX, Hino 500 FM 280 JD Retarder, and Hino Bus RM 280 ABS—but also presented its Total Support services, including after-sales support and customer workforce development.

At the Total Support Corner, visitors can gain a deeper understanding of Hino's Total Support service philosophy, which has become the company's main commitment in supporting its customers' businesses. From after-sales services such as service contracts, parts availability, to on-site technician support, everything is designed to ensure customers have no concerns about the performance of their fleets. Hino offers a National Service Contract programme for customers with fleets spread across various regions. With this system, customers receive fixed service rates, parts discounts, and certainty on maintenance costs, enabling them to manage their operational budgets more accurately.

To reach customers who are located far from dealerships, Hino provides mechanics who can be stationed directly at the customer's location, or On-Site Service. Equipped with Hino diagnostic tools (DX Tools), Hino technicians can perform quick and accurate diagnoses for Euro 4 vehicles, speeding up the repair process and preventing prolonged downtime. Additionally, to ensure parts availability, Hino offers competitive pricing and quality-guaranteed parts purchase contracts, as well as a consignment system where parts are stored directly at the customer's warehouse. This eliminates the risk of overstocking, dead stock, and reduces the customer's capital investment for parts procurement.

“Hino understands that every day a unit is not operating means potential losses of up to millions of rupiah. Therefore, all Hino aftersales services are designed to maintain the highest possible operational availability of units with minimum downtime,” said Takashi Muto, President Director of HMSI.

Equally important, the Total Support Corner at the Hino booth at GIIAS also featured the Hino Indonesia Academy, the official training center of Hino Indonesia dedicated to improving the competence of human resources in the transportation sector, particularly drivers and technicians. Its training programmes include Driver Training, Mechanic Training, and competency certification, which help customers develop professional and highly competitive human resources. Hino believes that well-maintained vehicles perform at their best when operated by trained drivers and technicians.

For the past 25 years, Hino has been the market leader for medium-duty trucks in Indonesia. This achievement is a testament to customers' trust in the quality of Hino's products and Total Support services, which have proven to keep vehicles productive and efficient across various operational terrains. Hino believes that the future of its customers' businesses begins with the ease and reliability of after-sales service. With the Total Support Corner, Hino aims to demonstrate that every customer deserves maximum support from the moment of purchase through to long-term use.

“The future of transportation is built together. At Hino, every innovation we make comes from the voices of our customers. Because we believe that understanding your needs today is the key to serving you better in the future,” concluded Muto.